Beecrazee Shop

Frequently Asked Questions

Are the products licensed?
- Yes, all products that require a license (Sanrio, Pokemon, Miffy, etc.) are 100% authentic and officially licensed. The products are officially licensed from the country they are imported from.

Where do you import from?
- We import most of our products from South Korea and sometimes from Japan and China. We carry many domestic products as well.

How do you ship and where from?
- We ship small parcels through Fedex and pallets through the most cost efficient local logistics company at the time of shipping.
- We ship from our warehouse located in Pico Rivera, California which is in Los Angeles County.

How much is the shipping fee?
- It depends on the delivery location and the cargo weight and dimensions, but typically, it would be around 10% or less of your order cost.

Where can I see the shipping fee?
- The shipping fee will be calculated and noted on the final invoice we send after we have finished packing the order.

Do you provide payment terms?
- Unfortunately, we do not provide payment terms at the moment.

Am I guaranteed to receive all the items I order?
- In most cases, you will receive all the items, but there can be occasional shortages due to various reasons. You will see the final item quantities in the invoice that is sent before we ship out the order.

If I don’t receive all the items I ordered, are they backordered?
- We do not process backorders.

How often do you restock your products?
- We are always bringing in new products, so we do not restock all products. However, we do restock certain products, and typically, restocking can take from a month to a few months.

How long will it take to receive an order?
- It will depend on the delivery location and how busy we are at the time. Typically, we will ship out the order within 3 days of when it was placed; however, it can take up to 5 days.
- Once shipped out, you will have a tracking number to be able to see the estimated delivery time.

What type of payment do you take and when will I be charged?
- We accept Visa, Mastercard, and Paypal.
- If we don’t already have your payment information, we will contact you after your order is initiated and charge you after the order is packed and ready to be shipped.

How long do I have to return/exchange a product?
- Any products may be returned within 15 days of purchase, provided that it is unused and in like-new condition.

What do I do if I want to return or exchange a product? What do I do if I receive damaged goods or if there are missing/extra items?
- Please contact us via phone (323-721-1750) or email (info@beecrazee.com) and we will gladly help you out.
- Please report any damaged or missing items within 7 days of delivery.

Do you have a showroom and can we shop in person there?
- You are always welcome to check out the products at our warehouse, however, we don’t take walk-in orders.

Do you require a seller’s permit?
- Only if you are engaged in business in California, intend to sell or lease tangible personal property that would ordinarily be subject to sales tax if sold at retail (this includes wholesalers, manufacturers and retailers), or will make sales for a temporary period, normally lasting no longer than 90 days at one or more locations (for example, fireworks booth, Christmas tree lots, garage sale).
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